Refund Policy for Supporters Frame
Effective Date: 08 June 2026
Website: https://supportersframe.com
Operator: Bangla Puzzle Limited
Supporters Frame provides digital services including photo frame generation, image processing, API access, design services, and subscription-based services. This Refund Policy explains your refund rights and how refund requests are handled.
1. General Policy
Because our products and services are primarily digital in nature, purchases are generally non-refundable after delivery, access, download, usage, or completion of the service, except where required by applicable law or as otherwise described in this policy.
Nothing in this policy limits any mandatory consumer rights that may apply under your local laws.
2. Statutory Consumer Refund Rights
Certain countries and regions provide consumers with mandatory withdrawal or cancellation rights.
European Union (EU), European Economic Area (EEA), Switzerland, and United Kingdom
Consumers may have a statutory right to withdraw from a purchase and receive a refund within fourteen (14) days of the transaction date.
This right may not apply once digital content has been downloaded, accessed, streamed, processed, or otherwise used when the customer has expressly consented to immediate performance and acknowledged the loss of withdrawal rights.
Turkey and Israel
Consumers may have a statutory right to cancel eligible purchases within fourteen (14) days of purchase.
South Korea, Brazil, China, and Canada
Consumers may have a statutory right to cancel eligible purchases within seven (7) days of purchase.
Singapore
Consumers may have a statutory right to cancel eligible purchases within five (5) days of purchase.
Where local law grants stronger consumer protections than this policy, those legal rights will prevail.
3. Refunds for Technical Problems
Refunds may be approved when:
A customer is charged more than once for the same transaction.
A payment is processed but the purchased service is not delivered.
A verified technical issue prevents access to the purchased service and the issue cannot be resolved within a reasonable timeframe.
A system error results in incorrect billing.
A material defect prevents the service from functioning as described.
We may request information necessary to investigate and verify the issue.
4. Design Services and Custom Work
For custom design services, including landing page design and other bespoke work:
Work may begin after payment confirmation.
Refund eligibility depends on the stage of the project.
Completed and delivered work is generally not refundable unless required by law or where the delivered service materially differs from the agreed scope.
5. API Services
API usage is generally billed based on consumption.
Used API credits, completed API requests, and consumed resources are generally non-refundable unless:
6. Subscriptions
Customers may cancel subscriptions at any time to prevent future renewals.
Cancellation does not affect access already paid for during the current billing period.
Refunds for subscription payments are subject to applicable law, this policy, and any rights available through our payment processor.
7. Non-Refundable Situations
Except where prohibited by law, refunds may be declined in the following situations:
Change of mind after service delivery or use.
Incorrect information or files provided by the customer.
Requests made after substantial use or consumption of the service.
Abuse of refund policies.
Fraudulent activity or violation of our Terms of Service.
8. How to Request a Refund
To request a refund, please contact us at:
Email: [email protected]
Please include:
We will review refund requests and respond as soon as reasonably possible.
9. Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on the payment provider, card issuer, bank, or payment processor.
10. Payment Processor Rights
Where payments are processed through Paddle, customers may also have refund rights under Paddle's Refund Policy and applicable consumer protection laws.
If Paddle grants a refund in accordance with its policies or legal obligations, access to the relevant service may be suspended or terminated.
11. Changes to This Policy
We may update this Refund Policy from time to time.
The version published on our website at the time of purchase will apply to that purchase unless otherwise required by law.
